FAQ
Good questions. Straight answers.
Everything you need to know before you book your reusable totes.
Before you book
We're here to make it easy.
Still have a question? Call or text (505) 604-8454, or send us a note through the booking page.
Contact / Book Now01How far in advance do I need to book?
All rentals require at least 7 days' advance notice so we can have your totes cleaned, prepped, and ready to go.
02What if I need my totes longer than a week?
No problem — just let us know before your scheduled pickup, and the daily extension rate for your package applies (see Pricing page).
03What happens if a tote gets lost or damaged?
Normal wear is expected and fine. Lost or damaged totes are deducted from your refundable deposit at replacement cost.
04Do you serve businesses and offices, not just homes?
Yes — our Custom pricing tier works for office moves, cleanouts, and short-term storage projects of any size.
05Are the totes cleaned between rentals?
Yes. Every tote is inspected and wiped down before it goes back out to a new customer.
06What areas do you deliver to?
Gilbert, Chandler, Mesa, Queen Creek, and San Tan Valley are covered by free delivery. Other nearby areas may include a small delivery fee — just ask.
07Can I pick the totes up myself instead of a delivery?
Not currently — we handle delivery and pickup ourselves for every order to make sure your totes arrive clean and on time.
08Do you provide dollies?
Yes, one dolly is included free with every 15-tote package or larger. Extra dollies are $10 each.
Ready to get started?